Customer Support Center

Our Customer Service Philosophy

We create win-win relationships with our customers by providing solutions that help customers to be successful. We deliver what is promised, when it is promised, at the high level of quality that is expected from Hart InterCivic.

In order to better serve our customers, we provide customer support and a web-based help and tracking service called TeamTrack^TM. This online tool allows customers to submit incidents, change requests and enhancement requests, streamlining the support process. TeamTrack provides our customers online easy access to information about help calls and the status of related issues 24/7.

In addition, customers have a consistent source for real-time help from a knowledgeable Customer Support Consultant via phone or email.

Customers may contact the Customer Support Center in several ways:

Customer Support Center hours of operation are 7:00 a.m. - 7:00 p.m. Central Time, Monday through Friday. During major election events we will have extended Help Desk hours. TeamTrack "tickets" may be submitted at any time.